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Support & Technical Help

If you have any problems with any of our products or Installation please make sure you have read the instruction manual and followed the manufacturers instructions thoroughly.

If you are still having problems, to speed up your inquiry, please make sure you have the Delivery note or our Invoice number and the model number of the equipment before you call our numbers below.

Technical Help 020 8649 9757

Although SCT strive for the best customer care, sometimes things happen that we need to know about. If you do have a complaint you would like to make, please click here to send an email to our Customer Services at

1. Returns Form

2. Technical help via email

3. Trade Account Application Form

4. Everfocus DVR series Demo & Remote View

5. Firmware Updates for Everfocus DVRs

6. Useful information on Everfocus Products

7. Recording & Playback in difference FPS

8. Snap Shot Search function on Everfocus DVR

11. Everfocus Training & Demo Videos

12. Everfocus Polestar series Cameras Demo

13. Information for the Everfocus DDNS Services

14. Everfocus Links to Tools and Technical info

16. Ecor 264 series Instruction Manual

Customer Comments

To whom it may concern, I recently installed a 4 camera security system purchace from yourselves for a Mr Barry Cxxxxx, 1 Dxxxxxxxre Road, Dxxxxxxxn and if you don't mind me saying so, you make all the other stuff that can be purchaced from places like B&Q look and perform like very expensive rubbish. Please keep up the good work, thankyou.

Subject: Service
Thank you.
I ordered a system from you yesterday at about 4:00 (Bret took the order). He thought I may have to wait until Monday for the cameras to come in. The whole lot arrived today before lunch. That's got to be the best delivery service I have had for years.
Thanks again

I am sorry I cannot remember the name of the very helpful customer service man I spoke to at the end of June, but I would like to thank him and your company for generously sending a replacement instruction booklet for our school's CCTV system. We have quite an antiquated model and the manual had been lost some time ago and I was having trouble operating it without one. When funds allow, I am sure we will update it and when we do your company will be the one we choose.

Many thanks,

Lxxxxx Bxxxxxl
Inclusion Manager


A Buyer's Guide to CCTV, Video Surveillance, and Security Cameras
Today, businesses are increasingly relying on video surveillance systems. But how do you choose the best CCTV system, camera, or DVR? Read on to learn the steps to take in choosing the right video surveillance system for your needs.
CCTV Objectives
The first step in designing a CCTV system is to determine the following:
* How many cameras are required?
* What are the key fields of view?
* What are your recording requirements?
* What are the lighting conditions at each camera location?
* Where do you need live video monitoring?
* How long do you need to keep the video files?
Security Cameras
The types of security camera you choose depend upon whether they'll be used indoors or outdoors, during the day and/or night, and where they will be mounted.
Indoor Dome Camera: In most instances, an indoor dome camera is used for general indoor applications. It's typically mounted on the ceiling, and can be configured for standard color, day/night, or infrared.
Box Camera: Box cameras are usually sold independent of lenses, which are mounted to provide flexibility for different fields of vision. Box cameras can be mounted alone or in an enclosure.
Outdoor Dome Camera: Common for locations that have entry and exit points with limited night lighting, outdoor dome cameras typically have hard shell vandal-proof casings and a variety of lens options.
Day/Night Camera: For low light conditions, the day/night camera is the best choice. During the day, the camera records in standard color, then switches to a low-lux black and white mode at night.

Infrared Camera: When there is no available light, an infrared camera is the way to go. Infrared LEDs are automatically illuminated and the camera records in black and white mode, offering camera views in complete darkness.

PTZ Camera: A pan-tilt-zoom camera gives the operator the ability to view and zoom in all directions. The CCTV operator can set the camera to automatically rotate to different fields of vision. Plus, a PTZ camera can include optional applications that dynamically track objects in defined areas.
Digital Video Recorder
DVRs are integral to the success of any CCTV project. With higher video resolution, data compression, and faster recording speeds, DVRs are better than every. Professional DVRs allow for network or remote monitoring of CCTV video. With video distribution across LANs, WANs, and the Internet, the DVR is also used for business systems monitoring.
Choosing the correct DVR means answering the following questions:
* How many cameras do you have?
* What recording speed do you require?
* How long do you need to keep the recordings?
* Where will the DVR system be located?
* Do you have remote monitoring requirements?
The most important aspect of a CCTV system layout is the location of the DVR. It is the lifeline of the CCTV system, so must be kept in a secure location, preferably in a lockbox.
Leading Brands
SCT stock all the leading brands of cameras and DVRs. Complete CCTV systems are also available with four cameras, eight cameras, or 16 cameras, depending on your needs.
Whichever CCTV system you choose, remember to ask yourself important questions about location, lighting conditions, and the length of time you need to keep the video files. Once you have those answers, it will be much easier to find the right CCTV system to fit your needs.
If in doubt ask the Experts at SCT Ltd

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